SIFA Customer Care
Returns & Refunds
Returns, refunds and exchanges on SIFA Marketplace are handled according to the applicable SIFA return policy, product conditions and applicable requirements.
Keep your order details
Use your SIFA order information when asking about a return, refund or complaint.
Product conditions apply
Return eligibility can depend on the product, its condition and the applicable SIFA return policy.
Contact support
For a specific return or refund request, contact SIFA support with the relevant order information.
Start a return or refund request
Contact SIFA support and provide the order number where relevant, together with the reason for the request and any information the support team asks for. SIFA will assess the request under the applicable return and refund rules.
Important
The availability of a return, refund or exchange is determined by the applicable SIFA return policy, product conditions and the circumstances of the order. For the exact handling of a specific order, contact SIFA support rather than relying on a generic example.